Refund policy

We want you to love your Jessie B pieces, but if something isn’t quite right, we offer store credit for returns — no refunds.

You have 14 days from receiving your order to request a return. Items must be unworn, unused, with original tags attached, and in their original packaging to be eligible.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit only
Jessie B Boutique does not offer refunds — returns are processed as store credit only.

Damaged or Incorrect Items
We take great care in packing your order, but if you receive an item that is damaged, defective, or incorrect, please request a return through your Shopify account as soon as possible. We’ll review your request and make it right.

What Can’t Be Returned?
Some items are final sale and cannot be returned, including:

• Sale items
• Hats (for hygiene reasons)
• Accessories & personal care products (e.g., jewellery, beauty products)
• Custom or personalised pieces
• Gift Cards

If you're unsure whether your item is eligible for return, please contact our team before sending your item back.

How to Request Store Credit

To request a return for store credit, please email our team with the following details:

• Order Number
• Full Name
• Item(s) you wish to return
• Reason for the return
• Photo of the item (if damaged or incorrect)

Please send your request to:
📧 jessiebboutique@gmail.com

Once your request is reviewed and approved, we will email you with return instructions and the return address.

Please allow 1–2 business days for our team to review your request.

Items sent back without first contacting us and receiving approval will not be accepted.

Return Address
All approved returns must be sent to the following address:
2 / 56 Murranar Rd
Towradgi 2518 NSW
Australia

Questions

If you have any questions about returns or store credit, please contact us at: 
jessiebboutique@gmail.com